Operations scattered across Excel and email
The same information is spread across multiple files, and no one is sure which version is current. Aggregating and re-entering it eats up hours of everyone’s time.
Business × IT × AI
Through AI × IT, we
make business change a reality.
With IT consulting and AI products,
we transform your operations, services and business.
Consulting & Technology
- IT Consulting
- DX / Process Reform
- AI Adoption
- Salesforce
- AWS
- Heroku
- Agile Development
- API / Data Integration
Challenges
Does any of this
sound familiar?
Transformation rarely stalls because of the technology itself.
The real question is where, and how, inefficiency has crept into the business.
We start by making that one point clear.
Requests and approvals take too long
Paper and stamps, or endless email chasing. Because the process isn’t visualized, no one can tell where a request has stalled.
Accumulated data isn’t being put to use
The data exists somewhere inside the company — but it can’t be found, connected, or turned into a decision. An asset that isn’t functioning as one.
Systems have become too complex
Years of ad-hoc additions have left integrations tangled and maintenance costs climbing. Before any new initiative can start, the existing mess has to be untangled first.
Ready to pursue DX, but unsure where to start
Leadership has expectations, and there’s no shortage of tool information — but without clarity on which part of the business to target, discussions stall.
Want to adopt AI, but unsure how to use it
There’s a sense that AI could help — but it’s hard to picture exactly where, or how much impact it would actually have.
If even one of these sounds familiar, it may not be a technology problem — it may be a process-design problem.
See our approachOur Approach
We understand the challenge,
and build the future with you.
Building a system is never the goal in itself. We deeply understand the current state, design how operations should work, implement it with technology, and keep transforming — all four, carried out by one team, without a handoff gap.
- 01
Understand
Understand the present
Workflows, where the data lives, what the frontline actually feels. Through interviews and process analysis, we map out the structure of the problem itself.
- 02
Design
Design the ideal
We define what operations and services should look like — including what to stop, what to automate, and where people should focus.
- 03
Build
Build it
Salesforce, AWS, cloud, AI — we choose the technology by working backward from the goal, and shape it quickly with agile delivery.
- 04
Transform
Keep transforming
We don’t stop at launch. We keep improving based on usage and data, driving transformation of the business itself.
Not a relationship of handing over proposals —
but of sitting at the same table to think together.
Services
From consultation to implementation, and beyond.
Consulting, development, AI — we don’t offer these as separate services. We deliver them as one continuous transformation process, so nothing is lost between proposal and implementation.
IT Consulting
Mapping the path to change, starting from the business challenge
Before deciding what to adopt, we define what actually needs to change. From process analysis to an execution plan, we design a path that both leadership and the frontline can get behind.
- DX / Process Reform
- IT Strategy
- Business Analysis
- System Rollout
- Salesforce Consulting
- AI Adoption Support
What it solves
— Gives a stalled DX initiative a first step it can actually take
Technology
Turning the plan into a working system
We implement the designed operations as a system that actually runs — built cloud-first, balancing scalability with ease of operation.
- System Development
- Agile Development
- AWS
- Salesforce
- Heroku / Cloud
- API / Data Integration
What it solves
— Unifies fragmented systems and data into a single operational platform
AI
Embedding AI into everyday operations
We don’t stop at a pilot. We identify exactly which process, in which workflow, AI will actually move the needle for — then connect it to existing systems and stay with you through to production.
- AI Adoption Support
- AI-Driven Operations
- AI Agents
- Process Automation
- AI Products
- Internal Data Utilization
What it solves
— Turns judgment and work that depends on individuals into a repeatable system
Products
Changing how work gets done,
with AI and the cloud.
Our own products, born from real frontline problems. From day one, first-response, verification and record-keeping that used to require a person are replaced by a system.
Product 01 — AI
OmniDeskbotMaximizing response efficiency through AI × human collaboration
Phone, email, LINE, Instagram, Amazon — every customer-facing channel unified into a single workspace, with AI handling everything from first response to record-keeping.
- Problem
- Every channel has its own tool and owner, so response history never gets consolidated. Calls get missed, and logging what happened eats up staff time.
- Automate
- First response and scripted conversation for inbound calls, drafting email/DM replies, post-call summaries and ticket creation, satisfaction surveys, and multilingual responses.
- Impact
- Operators can focus on the responses that truly need judgment, while knowledge accumulates into a self-learning RAG that improves every future response.
- 40+Languages supported
- 99%SLA uptime
- As fast as 48hTo go live
Best fit for — EC/retail businesses handling customer support across multiple channels, businesses that need multilingual support, and support teams that can’t scale by hiring alone
Visit product siteProduct 02 — AWS
CC VirusScanFully automated malware scanning for Amazon S3
Triggered by every upload to your S3 bucket, it automatically scans for malware — a fully managed service that protects your critical data without adding to your operations team’s workload.
- Problem
- S3 buckets that receive files from outside the organization often have no protection in place. Building it in-house means an endless burden of OS updates, definition updates and incident response.
- Automate
- Detects uploads/updates and scans them, tags infected files, moves them to a quarantine bucket, and sends notifications via Slack, email or SNS.
- Impact
- Scanning completes entirely within your own AWS environment, so sensitive data never leaves it. Monthly audit reports are generated automatically as well.
- As fast as 15 minFrom setup to protection
- ZeroInfrastructure operations burden
- No external transferStays inside your own environment
Best fit for — Companies accepting external file uploads via S3, organizations that can’t send data to external SaaS for compliance reasons, and IT departments managing multiple AWS accounts
Visit product siteDetection engine: ClamAV + YARA rules — one-click deployment via AWS Marketplace
Case Studies
Not what we implemented —
what actually changed.
What matters isn’t the name of the technology we chose. It’s how our clients’ operations changed, before and after. Here are three of those transformations.
Manufacturing — Unifying sales & customer data
Before
Customer data was scattered across each sales team’s own spreadsheets and personal inboxes. History was lost every time a rep changed, and leadership couldn’t see the full picture.
Transformation
We first visualized the sales process and redefined only the fields that were genuinely necessary. We then consolidated information around Salesforce and connected it to the core system via API — designed so it wouldn’t add to data-entry workload.
After
Customer data is now centralized, dramatically cutting handover costs when reps change. The data leadership needs is now ready the same day.
▲60%Time spent building reports
Same-dayVisibility into deal status
Services — Cloud migration & operational automation
Before
On-premise maintenance consumed so much staff time that peak-season resources ran short, leaving no room to pursue new initiatives.
Transformation
Rather than treating migration as the goal, we analyzed operational peaks and data flow, designed a scalable AWS architecture, and automated monitoring and backups — redesigning operational procedures along the way.
After
Operations now run stably even during peak season, and operational workload has dropped. That freed-up time now goes into planning and improving new services.
▲40%Operational workload
99.9%Uptime
New business — Service validation through MVP development
Before
A new service concept existed, but requirements never solidified and internal discussion dragged on — time kept passing before it ever reached the market.
Transformation
We narrowed things down to a single hypothesis to test, and built an MVP users could actually try within as little as two months. After launch, we revisited priorities every sprint based on real usage data.
After
It surfaced real needs that desk-based discussion never would have revealed, sped up investment decisions, and avoided building features nobody needed.
2 monthsTo MVP release
2 weeksImprovement cycle
Why CoCreation
Why CoCreation Service.
We’re neither a pure consultancy nor a pure development shop. Being able to own everything — from defining the problem through implementation and the transformation that follows — with the same team, is where we stand.
01
Business×Technology
We start from the business challenge
We never lead with technology. We start from what the business is trying to achieve, and choose only the means it actually needs.
02
Consulting×Development
We stay accountable through implementation
We don’t stop at a proposal document. Because we implement the operations we design ourselves, we can only propose what’s actually achievable.
03
AI×Cloud
We solve by combining
AI, AWS, Salesforce — we never talk about any one in isolation. We design architectures that connect to existing assets and work for the business as a whole.
04
Agile
Small, fast, and always verified
We build a user-testable MVP in as little as two months. We surface the gap between assumption and reality early, minimizing rework. We build consensus around working software, not the polish of a spec document.
05
Co-Creation
Building the future as one team
Not a client-and-vendor relationship, but one team. Only by bringing together your deep understanding of your own business with our technology can something people actually use come into being. “Co-Creation” is in our name because it’s our premise, not just a method.
Development Process
Turning ideas into working software, fast.
Rather than spending months on a perfect spec, we’d rather build something that works and test it quickly. We believe that order is the more reliable one.
- 01
Current-state analysis
Understand how work flows and where the data lives
- 02
Problem definition
Narrow the problem down to one to solve
- 03
Approach
Design the hypothesis to test and how to build it
- 04
MVP development
Build something people can actually try, in as little as two months
- 05
User validation
Put it in front of real users and gather facts
- 06
Improvement
Revisit priorities and move to the next cycle
We repeat steps 04–06, growing the product each time
2months
A user-testable MVP, in as little as two months.
Before investing in a long-term development plan, we first confirm how the market and the frontline actually respond. Ship small and fast, learn, then commit to full investment once we have confidence. In the end, this approach is both the fastest and the least wasteful.
Recruit
The people who build it
are the company itself.
Technology×People×Challenge
Our work starts with understanding our clients’ problems.
That’s why we’re looking for people who love technology and genuinely care about the work of the people it serves.
From large-enterprise DX projects to launching our own AI products,
raise your hand and the opportunity is yours to run with.
AI & New Products
Planning and building our own AI products — you’re involved from deciding what to build.
Cloud / AWS
From cloud architecture to operational automation — own the design end to end.
Salesforce
From consulting through implementation — design grounded in real understanding of the business.
Agile Development
An MVP-driven team that runs short cycles of validation and improvement.
Take your business to its next stage.
Ready to build the future of your operations and services with AI × IT?